About
A web team that works the way a small business needs it to
The Web HQ exists because most small businesses get a bad deal online. Templates dressed up as custom work, jargon instead of answers, and agencies that disappear after launch. We are part consultant, part developer, part creative, and we build it fast and build it solid.
- Working with
- Small businesses across Australia
- Industries
- Retail, trades, tourism, professional services, health and the arts
- Specialising in
- Shopify, business websites, local SEO
01What we stand for
Six things you can count on
- 01
Results over features
A website is a tool for getting enquiries or orders. If a feature does not help with that, we will say so before you pay for it.
- 02
Fast, without cutting corners
Scope and design are agreed up front, so the build keeps moving. Speed comes from focus, not shortcuts.
- 03
Your domain, your data
Your content and customer data are yours from the start. If you ever move on, we help with the handover.
- 04
Plain English
Proposals, reports and emails are for business owners. If something needs explaining, we explain it in a sentence, not a slide deck.
- 05
Small by design
The people you talk to are the people doing the work. No account managers and no hand-offs.
- 06
Solid under the hood
Fast, secure and maintainable is the default. That is why care plans are affordable: the sites are built to keep running.
02How a project runs
From first call to launch, in four steps
- 01
A short call
Twenty minutes on what you do, what you need and what is not working now. If we are not the right fit, we will say so.
- 02
A fixed quote
Scope, price and what is included, in writing, before anything starts. No hourly surprises.
- 03
Design, build, launch
Real designs first, then a build that moves. Tested, then launched.
- 04
Handover and upkeep
A walkthrough so you can run the basics yourself, support while the site settles in, then a care plan so it stays fast, secure and up to date.
03Things we will not do
Because someone should say it out loud
A short list, so you know where we stand. We will not:
- Promise first page rankings
- Sell you apps or features you do not need
- Hold your domain hostage
- Send reports you need a translator for
- Miss a launch date without telling you early
Service area
Australia wide, without the travel time.
Projects run over video calls, shared screens and email, so it does not matter where your business is. You get the same process and the same attention wherever you are.
Tell us what you need. We will tell you what it takes.
A short call, a fixed quote in writing, and a launch date agreed before anything starts.